Job Details

Position Summary

Are you an operations-minded professional who thrives in a fast-paced, people-first environment? Join the Chapter SWAT Team-our elite group of travel-based specialists dedicated to Serving Wendy Across Teams. At Chapter, "Wendy" is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you'll travel between studios to provide essential operational support when and where it's needed most.

Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you'll ensure that every guest receives the trusted Chapter experience-outstanding service, smooth operations, and the warm, personalized attention we're known for.

What You'll Do

• Deliver Operational Excellence: Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.

• Champion Wendy's Experience: Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.

• Drive Sales & Memberships: Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.

• Support Studio Teams: Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.

• Ensure Brand Standards: Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.

Who You Are

• Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported

• Adaptable, positive, and energized by travel and new environments

• Confident working both independently and collaboratively in team settings

• Tech-savvy, organized, and comfortable managing multiple priorities at once

• Proud to represent a mission-driven brand and committed to operational excellence

Requirements

• Experience: Minimum 2 years in guest service, retail, operations, or a related customer-facing role

• Travel: Regional travel required-must have reliable transportation and flexibility to support studio needs across locations

• Education: High school diploma or equivalent required; associate or bachelor's degree a plus

• Technology: Comfortable using EMR systems, scheduling tools, and digital communications platforms

Why Chapter?

At Chapter, we believe that confidence is powerful-and that exceptional service should be consistent, accessible, and transformative. By joining the Chapter SWAT Team, you'll play a key role in delivering that experience across locations. You'll grow professionally, contribute to a mission-driven team, and make an immediate impact-one Wendy at a time.

Ready to serve Wendy wherever she needs you most? Apply now and join the Chapter movement.

Starting salary $52K+ depending on level of experience

Chapter, is part of TAG-The Aspen Group's family of healthcare brands.

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