Job Details

Compensation Data

This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements.

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunities for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Customer Facing Trainer (CFT) will lead the alignment, development and delivery of Therapeutic Area/Commercial, Business Area or Medicine related training curriculum and content in support of their assigned primary business area of focus to support new hire on boarding, ongoing product and engagement skills training, and collaboration with cross-functional teams to ensure alignment with strategy and compliance standards.

The CFT will act as point person for their assigned client group, working closely with Medical. The incumbent will also be responsible to learn and maintain cross business area knowledge to ensure scalable support to all client groups based on business needs of Human Pharma.

Responsibilities for this role will include the strategy, design, development, approval, creation, execution, delivery, and evaluation of Business Area/Product/Therapeutic Area/Medicine Training, and engagement skills for therapeutic franchise(s), including all in-line and/or launch product(s), when necessary. In addition, this role is responsible for the oversight of a training vendor when engaged for additional resourcing.

The CFT will be responsible for defining need and budget allocation for use of vendor/contract resources alone or in conjunction with Leader for resources for the area in which they are assigned.

Duties & Responsibilities

• Ensures that comprehensive content including business, product or therapeutic area training and curricula development is created, approved, delivered, and measured to support and align with Franchise /Company goals and priorities.
• Proactively provides strategic recommendations. Includes working diligently to influence outcomes across entirety of their assigned business team, inclusive of Brand Partners, Executive Director, Sales leadership, and Franchise lead. Recommendations should incorporate both global organization initiatives as well as the specific needs of the local business area to ensure a holistic approach to all employees training
• Appropriately inquires and challenges key stakeholders (including Area VPs, Marketing TA VPs), customers and vendors on training requests and clearly communicates risks and benefits as part of determination for implementation.
• Works closely with collaborative partners, such as Marketing, Sales, Customer Facing Excellence, and HP Operations to develop strategies and incorporate these into training programs/deliverables.
• Accountable for cross-functional project management and application of knowledge of beyond-assigned therapeutic area / brand's clinical profile, disease state, and competition/marketplace as part of curriculum development.
• For training materials, ensures that they have independent ownership, leads the MLR review process cross-functionally by partnering with other HPT&D members (if applicable), Medical, Legal, and Regulatory reviewers, the HP Review Committee Operations Team, and applicable vendor partners.
• Delivers virtual or live classroom facilitation as well as live coaching to trainees, with written feedback to Sales, Marketing, Managed Markets and/or Field Based Medicine Leadership, addressing strengths and developmental areas when increased demand requires.
• Manages training content across all learning platforms (i.e. Learning System, BI Edge, Mobile, Pedagogue)
• Develops a solid network of internal customers and stakeholders and uses this network to advance training initiatives and overcome challenges/barriers to training execution.

• Bachelor's degree required.
• Seven-plus (7+) years' experience in US pharmaceutical industry, including five-plus (5+) years of US pharmaceutical sales and two (2) years training or relevant experiences preferred.
• Leadership Experience is preferred, not required.
• Demonstrated high energy level, positive attitude, output driven and team orientated.
• Experience in ADDIE/Instruction Design (analysis, design, development, implementation, evaluation) preferred.
• Exceptional project management skills.
• Facilitation experience and strong presentation skills required.
• Demonstrated coaching experience.
• Experience working with cross functional partners preferred.
• Proven ability to lead without authority.
• Understanding of medical, legal and regulatory review process is desired.
• Excellent organizational, communication and interpersonal skills, ability to access and influence various functional areas, and motivate groups to action.
• Demonstrated ability to achieve results in a highly matrixed organization.
• History of successful performance.
• Thorough understanding of both the franchise model and/or specialty business environments.
• BI Regional Training Lead experience preferred.
• Proficiency in MSOffice, Outlook, PowerPoint and BIPI computer applications.
• Ability to travel - Assumes ~25%-75% travel (including overnight travel).
• Affinity for working with Technology Platforms/Applications:
• Mobile Apps & PC Software and/or systems.
• Learning Management System (LMS).
• Advanced degrees in health sciences up to doctorate degrees are strongly preferred.
• Minimum three-plus (3+) years' experience in Medical Affairs roles strongly preferred.
• Demonstrated strategic mindset in translating Medical Affairs priorities into actionable training strategies, adapting approaches based on scientific advancements and market dynamics.

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

• Creates and maintains training content and TA specific learning curriculum across all applicable CDMA roles aligned with Medical Affairs strategy and scientific narrative.
• Conducts field visits with MSLs in coordination with MSL Managers to support role performance and to stay abreast of how scientific narratives are communicated/supported in the field.
• Develops/conducts scientific knowledge training, support insight gathering training and review sessions for Field Medical, CCC and SA team members at all experience levels.
• Co-develops the scientific learning journey and curriculum for respective TA across all experience levels (new hire and existing employees).
• Conducts customer engagement and business acumen training for field medical respective to TAs.
• Serves as primary touchpoint for scientific knowledge training and development for onboarding, exam review and final verbalization preparation for field.
• Liaises between field teams, Corporate & local TA content owners, and the CX team for content needs.
• Aligns with Directors of MSL, MCFE, CCC, and SA teams regarding needs & priorities, onboarding processes, and training protocols. Coordinate with CDMA team members to build and maintain therapy area specific LOS curriculum.
• Supports scientific knowledge curriculum development for other medical teams/contractors.
• Stays updated on scientific advancements & industry trends, and communicates updates to supported teams.