Job Details

Excellent opportunity for a customer service specialist with experience in business to business customer service!
This is a contract role with potential to convert to a permanent position.
Work with a global organization that values work/life balance. This is a hybrid role that involves working from home two days/week (Mon,Fri) and in the Warren, NJ office three days/week (Tu,W,Th).
8:30am-5:30pm or 8:30pm-5pm.

If you have business-to-business customer service experience and strong excel skills, we want to talk to you!

Responsibilities of the Customer Service Specialist role

• Work with customers on tracking and order entry, patient interaction and pharmacovigilance matters, and overall responsiveness to customer questions and requests.
• Interact with Supply Chain, related to product availability and timing.
• Ensure customer feedback is routed to the proper department timely with appropriate responses and act as main point of phone contact for all incoming phone calls.
• Support the company's Customer Service functions not managed by UPS, and interact directly with the UPS transport and warehouse teams to support each customer.
• Work with the Manager of Customer Service to rekey orders for immediate processing.
• Support communication and data requirements distributed between colleagues.
• Support customer & patient communication on product & order questions.
• Reply to customer emails and phone calls regarding product availability, pharmacovigilance protocols. Tracking, and order entry.
• Support the head of Customer Service with tasks from the daily orders above the allocation process
• Collaborate with customer procurement departments and sales team to determine proper communication back to customers.
• Work with the sales team to help prepare for customer meetings and trade shows.

Requirements

• A BS degree, preferably in business or marketing emphasis is preferred along with 1+ years of experience in business to business customer service
• SAP experience is a big plus
• Excel experience a must (pivot tables and v-lookup)
• Generic pharmaceutical experience is a big plus
• Excellent verbal and written communication skills and presentation development is essential.

Apply NOW for the customer service specialist role in Warren, NJ.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender i dentity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.