Job Details
Client Experience Specialist
2026-01-15 Seneca all cities,AK
Description:
Experience:
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Position Title: Client Experience Specialist
Location: Remote, but local to NYC
Position Status: Contract
Pay Rate: $55-$60/hr
The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a
client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
Key duties include:
- Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
- Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
- Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
- Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
- Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
Experience:
- 5+ years of experience in innovation and client experience.
- 5+ years of experience in customer service and client-facing roles.
- Excellent communication skills, able to convey technical issues to non-technical audiences.
- Proficiency with innovation tools and technologies.
- Strong communication skills.
- Detail-oriented with a focus on process and quality.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.