Job Details

Account Control Technology Remote Call Center Representative

Come join our thriving team as a remote customer service representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In this role, you will:

• Answer inbound calls regarding billing inquires, disconnect/reconnect, payment arrangements, budget billings, make payments, process trouble and outage orders, move in/out service, assist with my account (online accts)

Ideal candidate qualifications:

• Must have great attendance
• Computer navigation skills
• Must be able to type minimally 35-40 WPM
• Great communication skills
• Camera requirements -- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
• Open to working overtime -- in the event a major storm impacts our service territory we will be required to work long hours to include evenings and weekends
• Adhere to a break and lunch schedules as assigned
• Must be comfortable utilizing different systems/multiple screens
• For remote positions: The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (no DSL, or dial up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload